Question 1

How long does shipping take?

Accepted Answer

Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Larger items like saunas may have extended delivery times due to freight shipping requirements.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on select items to the continental United States (lower 48 states). Free shipping eligibility is displayed on individual product pages.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with tracking information.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day return window on most items. Products must be unused, undamaged, and in their original packaging.

Question 6

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs unless the item arrived defective or damaged.

Question 7

How long do refunds take?

Accepted Answer

Once we receive your return, refunds are processed within 14 business days.

Question 8

What if my item arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage. We'll work with you to resolve the issue through replacement or refund.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal via Shopify Payments.

Question 10

Is my payment information secure?

Accepted Answer

Yes. We use SSL encryption and are PCI compliant through Shopify Payments.

Question 11

Do you offer financing or payment plans?

Accepted Answer

Shop Pay offers installment payment options for eligible purchases at checkout.

Question 12

Do products come with warranties?

Accepted Answer

Yes, most products include manufacturer warranties. Specific warranty information is listed on each product page.

Question 13

Are your products authentic?

Accepted Answer

Yes, we only sell authentic products sourced directly from manufacturers or authorized distributors.

Question 14

Do you offer installation services?

Accepted Answer

We do not provide installation services directly. Many products are designed for easy self-installation.

Question 15

Can I get product recommendations?

Accepted Answer

Yes! Contact us via email or phone and we'll provide personalized recommendations based on your space, budget, and goals.

Question 16

How can I contact customer support?

Accepted Answer

The best way to reach us is by email at support@strengthwellnesssupply.com. You can also call (602) 883-2804 or text (623) 300-0464, Monday-Friday 9am-5pm MST.

Question 17

What is your response time?

Accepted Answer

We aim to respond to all inquiries within 24 business hours.

Frequently Asked Questions

Shipping

Returns & Refunds

Payment

Products & Warranties

Contact & Support

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